Privacy policy

Who is responsible

Project LifeCloud, based in Lebanon, decides how your personal data is used on LifeCloud and is responsible for it. Contact: privacy@projectlifecloud.com.

What we collect

• Account: email address, username, password (stored only as a secure hash by our authentication provider), and the name and date of birth you give us.
• Your LifePrint: your biography, portrait, cover, chapters, and the photos, video, audio and documents you upload, with their captions and dates.
• People you add: names, photos, dates and notes about family members and others you add to your family tree or write about.
• Seats and purchases: what you bought, when, the amount, the payment reference from NOWPayments, and your acceptance of the terms at checkout (which version, and when). We never receive card numbers or wallet keys.
• Marketplace: your listings, sales, balance, and the wallet addresses you give us for payouts.
• Security records: your IP address, browser type, and the page or action involved, when our systems record a sign-in, a limit being reached, a failed payment check or suspected abuse. We also record which signed-in account visited a seat, so its holder can see visit counts. Our hosting provider keeps short-lived request logs (IP address, time, page requested) for security and diagnostics.
• Messages: anything you send us by email.

What we never collect

We do not record your keystrokes, what you type before you submit it, your mouse movements, clicks or scrolling, and we do not make recordings of your sessions.

LifeCloud runs no analytics, advertising, session-replay or social media tracking tools, and its pages load no scripts from other companies. Our pages load only from our own site and our own file storage.

Why we use it, and our legal basis

• To provide LifeCloud to you (performing our contract with you): your account, LifePrint, storage, seats, marketplace and payouts.
• To keep LifeCloud safe (our legitimate interest in preventing fraud and abuse): security records, rate limits, payment checks.
• To meet legal duties (legal obligation): keeping financial records, and checking payouts against fraud, money-laundering and sanctions rules.
• To tell you about your account (contract): confirmations, receipts (including your acknowledgement at checkout), reminders before a plan ends, and notice of changes to our terms. We do not send marketing email without your consent.

What other people can see

You choose what is public. When your LifePrint is set to “Everyone”, your profile and every chapter, file and family member you mark public can be seen by anyone, and public LifePrints may appear in search engines and AI answer engines. Through our robots.txt we ask AI companies' training crawlers not to collect public LifePrints; reputable crawlers honour this, but we cannot guarantee every company does. The seats you hold show your name and portrait inside their chambers, and listings show the seller’s name.

Set your LifePrint to “Only me”, or mark individual items private or scheduled, at any time from your dashboard.

How private files work

Private and scheduled items are hidden from your LifePrint and from other people’s view of LifeCloud. The files themselves are stored with Cloudflare at long, unlisted addresses that cannot be guessed. However, anyone who is given a file’s exact link can open it, so do not share links to private files.

Who we share it with

We do not sell your data or use it for advertising. We share it only with the providers who run LifeCloud for us, under contracts that limit their use of it:

• Supabase: database and sign-in.
• Vercel: hosting and delivery of the website.
• Cloudflare: storage and delivery of your files.
• NOWPayments: cryptocurrency payments, under its own privacy policy.
• Zoho: our email.
• Resend: sending receipts and account emails.

We may also disclose data where the law requires it, to protect people from harm, or to defend legal claims. These providers may process data in the United States, the European Union and other countries; where the law requires it, transfers rely on safeguards such as standard contractual clauses.

How long we keep it

• Your account and content: while your account exists. When you ask us to delete your account, we delete your personal data within 30 days, and it leaves our backups within a further 30 days.
• Payment and marketplace records: up to 7 years, because financial and tax law requires it.
• Security records: up to 180 days, unless needed longer to investigate an incident.

Your rights

You can ask to access, correct, download or delete your data, to restrict or object to how we use it, and to withdraw any consent you gave. From your dashboard you can download a copy of your data and ask for your account to be deleted; for anything else, email privacy@projectlifecloud.com. We answer within 30 days and may need to confirm it is you.

If you are in the EU or the UK and unhappy with our answer, you can complain to your data protection authority.

How we protect it

Data travels encrypted (HTTPS). Every table in our database is protected so that people can only read and change what they are allowed to; payment callbacks are verified by signature; secret keys stay on our servers. No system is perfectly secure: if a breach affects your data, we will tell you and the authorities as the law requires. Report a vulnerability to security@projectlifecloud.com.

People who are not our users

If a LifePrint includes you, a relative who has died, or your photo, and you want it corrected or removed, email privacy@projectlifecloud.com with the page address. We will review it promptly and remove content that breaks our terms or the law.

Children

LifeCloud is for people aged 18 and over. We do not knowingly collect data from children; if you believe a child has an account, tell us and we will delete it.

Cookies and storage on your device

We use only what LifeCloud needs to work: a sign-in cookie, a saved theme choice, and an offline copy of the site’s own files. No advertising or analytics trackers. Details in our cookie policy.

Changes to this policy

We will post any change here and, if it is material, email you before it applies.